Shipping Policy

Processing Times

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

During high-volume periods, processing times may be slightly delayed.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

• 
  Domestic Orders (U.S.): 2–7 business days
  
• 
  International Orders: 7–21 business days
  

Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather, customs processing, or other factors outside our control.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear after shipment.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us as soon as possible before your order ships.

Lost or Stolen Packages

We are not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier. If your package is marked as delivered but cannot be located, please contact the carrier directly.

International Shipping

International customers are responsible for any customs duties, taxes, or import fees required by their country.

Order Issues

If your order arrives damaged or you experience any issues with your shipment, please contact us within 7 days of delivery and include your order number and photos if applicable.

Contact Us

For any shipping-related questions, please contact us at:

Email: info@conquerormade.com

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

Returns

Return Process

To start a return, contact us at:

📧 info@conquerormade.com

Include:

• 
  Order number
  
• 
  Reason for return
  
• 
  Photos (if item is damaged or incorrect)
  

We will provide return instructions after approval.

Return Shipping

• 
  Customers are responsible for return shipping costs unless the item is defective or incorrect.
  
• 
  Shipping fees are non-refundable.
  
• 
  We recommend using a trackable shipping service.
  

Refunds

Once your return is received and inspected:

• 
  You will be notified of approval or rejection
  
• 
  Approved refunds are issued to the original payment method within 5–10 business days
  

Bank or card processing times may vary.

Exchanges

We only replace items if they are defective, damaged, or the wrong item was sent.

To request an exchange, email
info@conqueromade.com

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• 
  Contact us within 48 hours of delivery
  
• 
  Include photos of the item and packaging
  

We will resolve the issue promptly.

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